FAQ

If your questions aren’t answered, please contact us at Nomad Spice Co. We’re happy to help!

Ordering

How do I place an order?

It’s easy to place your order online. Once you’ve added items to your Shopping Cart, you’ll follow a few simple steps to complete your order:

  1. Double check and review the items in your Shopping Cart
  2. Fill out your shipping and billing information
  3. Confirm and place your order using your credit card or Paypal
  4. Print out your order confirmation number
Can I order by phone?

Unfortunately we are constantly Exploring for new items and cannot satisfy orders by phone

I don't remember my password to log into my account. What should I do?

You can have your password emailed to you. To do this:

  1. Click on the “Account” link at the top of any of our web pages.
  2. Click on the link, “Forgot your Password?” found to the bottom right, below the “Sign in to My Account” fields.
  3. Enter your email address, and click on “request password.” Your password will be emailed to you.

 

Shipping

What is your shipping policy?

Your order will arrive approximately 3-5 business days from receipt by us, depending upon your geographical location and your carrier/service of choice. Once your order ships, an automated e-mail notification will be sent to the e-mail address provided. Additionally, you may log into your Nomad Spice Co. account to retrieve your tracking number. You can use this number to track your package, by entering it at the appropriate website.

Nomad Spice Co. cannot be held liable or responsible for any delays in shipment or lost-in-transit shipments, however we want you to get your order! Below are the allotted times to wait before we take action to refund/replace your order as packages usually turn up within these amounts of time.

Domestic shipments – If you have not received your order after 21 days of placing your order, we will arrange a prompt replacement or full refund.

If you are in need of your order prior to the aforementioned lengths of time, you may place another order and follow our return policy for the delayed packages. For items that are lost-in-transit please wait the aforementioned allotted times before any refunding or replacements to occur.

Nomad Spice Co. cannot be held liable for confirmed deliveries that are not received. If your order has been confirmed as delivered via the tracking system provided, we suggest you call your local post office to inquire further. If you wish for a re-delivery of your order, you are responsible for any applicable shipping and handling costs.

I just placed my order. When will it ship?

Always allow 1-2 business days to package and process your order. You will be notified when your package has shipped, along with a tracking number.

How do I know that my order has shipped?

If you have an email address on file, you will receive a Shipment Notification email once your order has shipped.

You can also track your order using your order number and zip code. Note: Please allow 1 business day after receiving your shipment notification for tracking to activate. You can also check the status of your order online if you are a registered customer with a Personal Shopping Account and were logged into that account when you submitted your order.

 

Returns

What is your return policy?

We are confident you’ll be extremely happy with everything you purchased from Nomad Spice Co. If you are not completely satisfied, you may return the item within 7 days of purchase. Please contact us for arrangements. A credit will be issued to your credit card for the purchase price (less shipping) promptly after receipt of the returned merchandise.

How do I make a return?

We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage within 30 days of receiving your order. We will arrange for a prompt replacement. If within 30 days of receiving your order, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value.

We cannot accept returns on personalized, special-order items, or on items damaged intently. No claims will be accepted more than 30 days after the receipt of your purchase, or if the product shows any evidence of prior use or alteration.

You may return merchandise for a refund or replacement using our online return service or by contacting info@nomadspiceco.com. Please keep your packaging slip and provide it with your return, as well as a note of how you would like to proceed with the return.

 

Email Updates

How do I sign up for email updates?

It’s easy – Go to our email sign-up page and enter your email address in the box provided. Click submit to start receiving exclusive offers, free shipping, sale announcements and more.

 

Privacy & Security

How will my personal information be used?

Nomad Spice Co., LLC knows that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting NomadSpiceCo.com, you are accepting the practices described in this privacy policy and the following Conditions of Use:

Conditions of Use, Notice, and Revisions

BY ACCESSING OR USING ANY PART OF THE SITE, YOU ACCEPT, WITHOUT RESTRICTION OR MODIFICATION, THESE TERMS.  IF YOU DO NOT AGREE WITH ALL OF THE TERMS SET FORTH BELOW, YOU MAY NOT USE ANY SEGMENT OF THE SITE.  PRICE INFORMATION FOUND ON THIS SITE IS SUBJECT TO CHANGE WITHOUT NOTICE.  NOMAD SPICE CO. RESERVES THE RIGHT TO CHANGE THESE TERMS & CONDITIONS OF USE AT ANY TIME WITHOUT NOTICE.

We grant you a personal, limited, non-transferable, non-exclusive, license to access and use the Site.  We reserve the right, in our sole volition and without notice to you, to revise the products and services available on the Site and to change, suspend or discontinue any aspect of the Site and we will not be liable to you or to any third party for exercising this right.  We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty.  Your continued use of the Site will constitute your acceptance of any such changes.

If you choose to visit Nomad Spice Co., LLC, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the “Contact Us” link on the side menu, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

 

Data FAQ's

What information do you gather?

The information we learn from customers helps us personalize and continually improve your shopping experience at Nomad Spice Co., LLC. Here are the types of information we gather:

Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you. You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to Nomad Spice Co., LLC. As a result of those actions, you might supply us with such information as your name, address, and phone numbers, and credit card information, either by phone or during checkout.

Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use “cookies,” and to obtain certain types of information to enhance your shopping experience when your Web browser accesses our website. Cookies are alphanumeric identifier text files that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.

E-mail Communications: To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your “Subscription” preferences by logging into your account.

You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

What information can I access?

Nomad Spice Co., LLC gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.

Do you share my personal information?

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.

How secure is my personal information?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the “log off” link located in the side menu.